CENSE AG | Trust Center
Trust Center
At Cense, we treat the security of client data and that of our infrastructure with top priority. Bearing this in mind, we design our systems following the principle of "defense-in-depth", which involves employing multiple layers of security controls to protect against a wide range of threats and vulnerabilities. This approach aims to create a resilient security posture that can withstand even sophisticated attacks. This page is designed to provide you with transparency and information about how we handle your data, the measures we take to safeguard it, and our compliance with relevant regulations and industry standards.
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Resources

The below resources can be accessed freely or requested under an NDA.

Privacy Policy

Terms & Conditions

Information Security Policy

Acceptable Use Policy

SOC 2 Type 1 Report

SOC 2 Type 2 Report

Compliance

We take security seriously. To that end, compliance reports and agreements validate our commitment to adhering to information security best practices and providing a level of assurance to our customers around the world. SOC 2: We are SOC 2 Type 2 compliant, including assessments of our control environment with respect to the Security and Availability Trust Services Criteria. You can request the report in the "Resources" section above. Privacy: As a Swiss registered entity, together with the fact that we serve clients from the European Union (EU), we comply with the EU General Data Protection Regulation (GDPR), the Swiss Data Protection Act (DPA) and the revised Swiss Data Protection Act (revDPA). Please refer to the Privacy Policy in the "Resources" section for more details.

SOC 2 Type 2

GDPR

Monitoring

Continuously monitored by Secureframe

At Cense, we continuously monitor and assess our internal controls via a dedicated compliance and testing automation platform (Secureframe). Below you can see the list of controls currently in place at Cense, together with their effectiveness status, pulled directly from our compliance platform.

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Vulnerability Disclosure Program

At Cense, we welcome reports from security researchers who help us improve the security of our products and services. If you believe you have identified a security vulnerability, please contact us at: [email protected]

Although we do not currently operate a paid bug bounty program, we appreciate responsible disclosure and are committed to investigating valid reports and working with researchers to resolve issues responsibly.

Contact Security @ Cense

If you have any questions related to our security practices or would like to schedule a call with our team please send us an email to: [email protected]

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Segregation of Environments
Development, staging, and production environments are segregated.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Software Change Testing
Software changes are tested prior to being deployed into production.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Automated Backup Process
Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Confidentiality

Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability Scanning
Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.

Access Security

Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Encryption-at-Rest
Service data is encrypted-at-rest.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.